Support

Support

We are here to help you succeed with the AIFrame API.

Technical Issues & API Questions

If you encounter technical issues, have questions about API functionality, or need help troubleshooting your integration:

When reporting API issues, please include as much detail as possible to help us diagnose the problem quickly:

  • The request_id from the error response (if available).
  • The approximate time the error occurred.
  • The endpoint you were trying to access (e.g., POST /api/process-video).
  • A description of the issue and steps to reproduce it, if possible.
  • Relevant parts of your request (excluding sensitive information like your full API key if you're posting on a public forum - just mention you used a key).
  • Any error messages or response codes you received.

Account & Billing Inquiries

For questions related to your AIFrame account, subscription, billing, or API key management (if not covered by the Request API Key page):

Service Status

For updates on API service status, planned maintenance, or incidents, please check:

  • Our main website's status page (if available - link would be provided here)
  • Our official Twitter/X account for announcements.

We aim to respond to support inquiries promptly. Response times may vary based on the complexity of the issue and current support volume.